COVID-19

Our lead times on clothing delivery are for most areas back to normal at 3-5 Days. However some local postal areas due to staffing shortages may mean deliveries still taking up to 7 Days to arrive. 

Our lead times on clothing now stands at a Max of 7 days to ship for both the UK and European orders.

Accessories are at 2-3 days Max. depending on your local mail services.

We are again selling into Europe but with longer leads times on deliveries Min.16 days into Europe. We do hope the situation improves over time but we will do everything we can to improve lead times wherever possible.

Our UK delivery lead times remain at Max. 10 - 12 days in some areas and accessories at 3-5 days Max. depending on your local mail services.

Since the government's announcements and new guidance on back to work, businesses (that were in reduced function or shutdown) are increasing / recommencing operations. As a result, this has caused a spike in 3rd party manufacturing / logistic demands with subsequently a slight further delay in our orders reaching you - Now from our temporary Max. 9 days to temporary Max. 10 - 12 days, worse case.

Even though these delays are beyond our control we are doing everything we can to ensure continued service to our customers and our team is committed in working to improve, in any way they can, the speed of orders arriving to you.

We apologize for these inconveniences and hope to maintain normal order shipments as soon as possible in these challenging times.

We are open for business - After talking to our suppliers we understand their Admin, Sales, Support teams are working from home and they are now able to support some garment production with minimal staff within the factory locations, working at social distance and with high levels of hygiene.

We will be taking orders for UK based customers only at this time and which will have longer lead time on delivery - Approx. 6 - 7 working days (In some parts of the UK up to 9 days) for deliveries.

• We use ‘Royal Mail’ for small UK deliveries and the following link  - Royal Mail Protection Staff and Customers details the measures they are taking with regards COVID-19. 
• We use ‘DPD’ for larger UK deliveries and the following link  - DPD COVID-19 Updates details the measures they are taking with regards COVID-19. 
• We use for UK returns ‘CollectPlus’ and the following link - COVID-19 Update CollectPlus details the measures they are taking with regards COVID-19.

As the UK faces restrictions and limits on movement for only necessary needs our ability to supply goods and services have been greatly reduced and in some areas stopped completely - So for the moment we have to temporarily suspend trading.

While we are not trading we will be working hard in the background designing and preparing more great garments for our line, ready for customers to see in the future. We apologies to our customers for this temporary closure of our site but we hope you understand why and that all do keep safe and well during these unprecedented times.

We will be back soon.

As the country faces limited movement and restrictions for only necessary needs we have the following updates;

Yo DuDe are taking every measure possible and following government advise on office workers. That said we are also able to work as a team remotely and will be working from home and using technology to continue communications and business operation. As of the date of this news announcement no members of the Yo DuDe team have any symptoms or in forced self isolation.

The following, though a lengthy message gives our customers important information about our Production, Supply and Shipping partners and the measures they are taking during these difficult times.

Our garment producer advises the following;

GARMENT PRODUCTION - We are taking every step necessary to help stop the spread of COVID-19 while continuing to deliver on our mission to provide you with high quality sustainable garments for your business. For the moment we anticipate no disruption to stock, service or delivery.
 
Remote working
In line with national government and WHO regulations, all our HQ associates and our Sales Representatives are working from home. Rest assured our teams are energised, equipped and ready to work remotely to meet your needs and we anticipate no impact to our responsiveness and customer service levels.

Warehouse and stock
Our stock levels will not be impacted, and our warehouse remains open and functioning. We are working closely with all our partners to implement specific additional health and safety measures to safeguard the wellbeing of every person involved in our supply chain.

END OF GARMENT PRODUCTION UPDATE

Garment finisher / shipper has advised of the following;

FINISHER / SHIPPER UPDATE - Teams are keeping supply chains flowing in-and-out of facilities and have made the decision to implement remote working for as many of our team as possible.

Following recent guidelines from the sources listed at the end of this article, we have been reviewing and amending risk assessments and  implementing the next steps of plans to protect both employees and  supply chains, from goods coming in to goods shipping to customers.

The first steps implemented are distancing employees where possible. The office team are now spaced further apart or working from home, and the communal areas have been rearranged to force social distancing during lunch breaks etc. 

Remote working cannot and will not cause detriment to the quality of support we will offer. Whilst working from home our team will still be available during office hours to offer the same levels of customer service used to, and new policies will be put in place to make sure of this. Support systems are web based, and so the only difference in remote working is the employee’s location, so there is no reason why the same support levels you need won’t be maintained.

END OF FINISHER / SHIPPER UPDATE

During times like these it’s important that each business and individual chooses the correct sources of information to keep up to date with the current best advice. For the latest official information on Coronavirus in the UK, please visit the Public Health England and NHS websites.

As Yo DuDe receives further updates we will issue them here and keep our customers as up to date as possible.  We will work hard to maintain service and supply of our customer orders, If there are any changes to service we will update you in this specific COVID-19 Update page. If you have any questions of us then please do reach out and Contact Us.

We wish everyone well and to keep safe out there.