FREE UK DELIVERY

Returns & Exchanges

You returns must arrive back with us no later than 28 days after you have received them.

Unfortunately although we can offer free Shipping on orders we cannot yet fund and offer free returns at this time. Therefore the cost for returning any item(s) must be paid for by the customer.

When returning an item(s) do retain proof of postage or use a tracked service as we cannot accept responsibility for goods until received back with us.

Note: Customers may return items using 2nd Class postage but this will add a slight delay to your refund or exchange as we await your returns arrival.

Faulty items:
If you have received an item from us with a fault, please contact us by emailing customer-service@rebeldemon.com detailing your order number and description of the fault. We will arrange with you a free return and if desired a replacement item sent out to you at no extra cost.

Important note regards watch purchases:
Please do not remove the protective watch face film or plastic winder stop unless you are keeping the product - We cannot accept returns if these have been removed.

SENDING 'UK' BASED RETURNS OR EXCHANGES 

To return your goods;
  1. Click HERE to start your return or exchange process and follow the instructions.
  2. Your feedback and comments are invaluable to us so if you could complete in the returns form the reason for your return. This information will help us to understand our customers needs and if required make any changes or Improvements to our products and services. Thank you for doing this.
  3. Once you have submitted your request you will receive email notifications detailing how to complete your return.
  4. Send the unused item, in its original packaging if possible, complete with bar code tag attached and dispatch sheet enclosed (or copy of). REMINDER: Please ensure you have paid for and attached adequate postage to your package before sending.
  5. Once goods have arrived back to us and verified as in acceptable condition we’ll confirm the refund by email - it may take up to 7 working days from acceptance of your return for your bank account to be credited. Do contact us at 'customer-service@rebeldemon.com' if you have not had your refund within 14 days, quoting your original order number reference.
  6. If you wish to exchange for another size of the same garment please include a note making it clear what size you would like - you are eligible for one exchange per purchase and we will send this to you free of charge once we have received your original order back.
  7. All items are your responsibility until we confirm receipt.

Important notes:

  • We can only accept refund or exchange items in pristine condition. Items which have been worn (Other than trying on), washed, marked with makeup / deodorant / perfume when trying on will be refused.
  • If an item has been reduced in price (Sale item)  we are unable to offer you any credit/refund.
  • Exchange can only be made for a different size of the same product, subject to stock availability. 

SENDING 'INTERNATIONAL' RETURNS OR EXCHANGES

To return your goods;

  1. Click HERE to start your return or exchange process and follow the instructions.
  2. Your feedback and comments are invaluable to us so if you could complete in the returns form the reason for your return. This information will help us to understand our customers needs and if required make any changes or Improvements to our products and services. Thank you for doing this.
  3. Once you have submitted your request you will receive an email  confirming and details of how to complete your return.
  4. Send the unused item in its original packaging if possible, complete with bar code tag attached and dispatch sheet enclosed (or copy of). REMINDER: Please ensure you have paid for and attached adequate postage to your package before sending.
  5. Please clearly label the parcel as a 'RETURNS SHIPMENT' otherwise UK import charges will apply and will be deducted from your refund.
  6. Once goods have arrived back to us and verified as in acceptable condition we’ll confirm the refund by email - it may take up to 7 working days from acceptance of your return for your bank account to be credited. Do contact us at 'customer-service@rebeldemon.com' if you have not had your refund within 14 days, quoting your original order number reference.
  7. If you wish to exchange for another size of the same garment please include a note making it clear what size you would like - you are eligible for one exchange per purchase and we will send this to you free of charge once we have received your original order back.
  8. All items are your responsibility until we confirm receipt.

Important notes:

  • We can only accept refund items in pristine condition. Items which have been worn (Other than trying on), washed, marked with makeup / deodorant / perfume when trying on will be refused.
  • You are responsible for arranging and payment of returning any items. and you must ensure appropriate and adequate carrier costs have been paid by you otherwise returns will be rejected.
  • If an item has been reduced in price (Sale item)  we are unable to offer you any credit/refund.
  • Exchange can only be made for a different size of the same product, subject to stock availability.
  • Import duties and/or taxes on exchanges may apply and are your responsibility to pay.