FREE UK DELIVERY

Shipping and Delivery

Shipping is FREE to our UK based customers.

Unfortunately due to higher costs for 'INTERNATIONAL' deliveries these are chargeable based on your country of delivery and type / quantities of items purchased, this cost will be shown in the 'Shipping' step of the order process before entering any payment details. You can also use our SHIPPING RATES CALCULATOR at the bottom of your shopping cart to confirm what you will pay based on items chosen.

SHIPPING

 

              

  • We use ‘Royal Mail’ for small UK deliveries and the following link  - Royal Mail Protection Staff and Customers details the measures they are taking with regards COVID-19. 
  • We use ‘DPD’ for larger UK deliveries and the following link  - DPD COVID-19 Updates details the measures they are taking with regards COVID-19.
  • For European deliveries in country follow- on courier services are used, we will advise on any COVID-19 information on these services if and when available. 
  • Shipping is fulfilled from our UK distribution point.
  • You'll receive email confirmation (SMS notifications also if subscribed) once items are shipped.
  • As of Jan 2020 we are reducing the use of plastics -  Items will be shipped within a waterproof paper packaging product (Kraft) and contents will be rolled and packed without plastic bagging.
NOTE: These changes to product packaging have been implemented to increase and improve our sustainability ethics and to help reduce the use of plastics further by our company.
  • A shipping note will be included in your order, summarising items purchased and instructions on returns.

UK DELIVERIES

  • Items will be delivered via Royal Mail (Small orders) or DPD (Larger orders) within 3 - 5 working days (Monday - Friday*) from the time of order placement. *Depending on your area some parcels may be delivered on a Saturday.
  • Orders are tracked and you'll receive email confirmation (SMS notifications also if you subscribed to this service during ordering) once items are shipped.
  • If you miss the delivery, Royal Mail or DPD will leave a calling card with alternative options for redelivery or local collection.
  • Deliveries are not dispatched or delivered on UK public holidays.


INTERNATIONAL DELIVERIES

  • We deliver to countries using DPD and in conjunction with the local postal service within the country of destination
  • Items are dispatched Monday - Friday and are estimated to arrive within 4 - 7 working days from the date of dispatch but can take up to 8 days depending on country.
  • Your parcel will likely require a signature.
  • Important Information - Any import duties and/or taxes that apply are your responsibility to pay. Please contact your location customs office for further information.
  • You will receive a confirmation email (SMS notifications also if you subscribed to this service during ordering) and tracking number once the order has been dispatched.
  • If you miss the delivery, the delivery company will leave a calling card with alternative options for redelivery or local collection
  • Deliveries are not dispatched or delivered on public holidays.
  • If you wish to verify your Shipping costs before processing your order please use our SHIPPING RATES CALCULATOR at the bottom of your current Cart.

 

For any other information not listed, or just general help with Shipping and Delivery, please do Contact Us.