Returns & Exchanges - OLD VERSION

Once goods are received you have a 28 day period in which to return any unwanted items for a refund or exchange. 

• We use for UK returns ‘CollectPlus’ and the following link - COVID-19 Update CollectPlus details the measures they are taking with regards COVID-19.

RETURNS / EXCHANGES:

HOW TO SEND 'UK ONLY' BASED RETURNS OR EXCHANGES 

Return your order to our processing depot free for a refund or exchange within 45 days of receiving goods using 1 of over 7000 CollectPlus drop off points UK wide.

1. Click here (UK based customers only) to process a FREE return or exchange and follow the instructions.  To use this service you will require access to a printer to print your returns label and be based in the UK.
2. Your feedback and comments are invaluable to us so if you could complete in the returns form the reason for your return. This will help us to understand our customers needs and if required make any changes or Improvements to our products and services. Thank you.
3. Take the unused item in its original packaging if possible, complete with bar code tag attached and dispatch sheet enclosed (or copy of) to your local CollectPlus store (See www.collectplus.co.uk/store-locator to locate in your area).
4. Once goods have arrived back to us and verified as in acceptable condition we’ll confirm the refund by email - it may take up to 7 working days from acceptance of your return for your bank account to be credited. Do Contact Us if you have not had your refund within 14 days, quoting your original order number reference.
5. If you wish to exchange for another size of the same garment please include a note making it clear what size you would like - you are eligible for one exchange per purchase and we will send this to you free of charge once we have received your original order back.

Please note:

• We can only accept refund or exchange items in pristine condition. Items which have been worn (Other than trying on), washed, marked with makeup / deodorant / perfume when trying on will be refused.
• If an item has been reduced in price (Sale item)  we are unable to offer you any credit/refund unless faulty.
• Exchange can only be made for a different size of the same product, subject to stock availability. 
• If you are unable to print a returns label to use our free service or choose to return items via your own chosen method you must ensure appropriate and adequate carrier costs have been paid by you otherwise returns will be rejected. Send returns using the Returns address detailed at the bottom of this page.

HOW TO SEND 'INTERNATIONAL' RETURNS OR EXCHANGES

Return your order to our processing depot using your chosen carrier and at your cost for an exchange or refund within 28 days of receiving goods.

1. Your feedback and comments are invaluable to us so if you could write on the dispatch note the reason for your return. This will help us to understand our customers needs and if required make any changes or improvements to our products and services. Thank you.
2. Send the unused item in its original packaging if possible, complete with bar code tag attached and dispatch sheet enclosed (or copy of) to the Returns address (detailed at the bottom of this page) and be sure to get proof of postage.
3. Important - Please clearly label the parcel as a 'RETURNS SHIPMENT' otherwise UK import charges will apply and will be deducted from your refund.
4. Once goods have arrived back to us and verified as in acceptable condition we’ll confirm the refund by email - it may take up to 7 working days from acceptance of your return for your bank account to be credited. Do Contact Us if you have not had your refund within 14 days, quoting your original order number reference.
5. If you wish to exchange for another size of the same garment please include a note making it clear what size you would like - you are eligible for one exchange per purchase and we will send this to you free of charge once we have received your original order back.
6. All items are your responsibility until we confirm receipt.

Please note:

• We can only accept refund items in pristine condition. Items which have been worn (Other than trying on), washed, marked with makeup / deodorant / perfume when trying on will be refused.
• You are responsible for arranging and payment of returning any items. and you must ensure appropriate and adequate carrier costs have been paid by you otherwise returns will be rejected.
• If an item has been reduced in price (Sale item)  we are unable to offer you any credit/refund unless faulty.
• Exchange can only be made for a different size of the same product, subject to stock availability.
• Important - Import duties and/or taxes on exchanges may apply and are your responsibility.

Returns address: Rebel Demon (Returns), Unit 10, 548-550 Elder House, Elder Gate, Milton Keynes, MK9 1LR, United Kingdom.